SMS Consent
J T Hunt Enterprises LLC Customer Care SMS Program
J T Hunt Enterprises LLC offers optional SMS customer-care messaging to customers who contact our business by telephone.
SMS participation is voluntary. Calling J T Hunt Enterprises LLC does not automatically enroll a caller in SMS messaging. Consent to receive text messages is not required to contact us, request information, purchase a product or service, or otherwise do business with J T Hunt Enterprises LLC.
How Consent Is Obtained
When a customer calls the J T Hunt Enterprises LLC business telephone number, the caller may be offered the option to enroll in the J T Hunt Enterprises LLC Customer Care SMS Program before the call is connected.
Before any automated customer-care or missed-call follow-up text is sent, the caller hears an automated verbal/IVR disclosure and must affirmatively consent to receive SMS messages.
Customers who do not consent may continue their telephone call without enrolling in SMS messaging.
Verbal/IVR Consent Disclosure
The caller hears the following disclosure:
“J T Hunt Enterprises LLC can send you customer-care text messages, including missed-call follow-up messages and responses to your service inquiries. Message frequency varies based on your interaction with us. Message and data rates may apply. Reply HELP for help or STOP to opt out. Our Privacy Policy is available at https://jthuntenterprises.com/privacy-policy and our Terms and Conditions are available at https://jthuntenterprises.com/terms-and-conditions. To consent to receive customer-care SMS messages from J T Hunt Enterprises LLC, press 1. To decline SMS messages and continue your call without enrolling, press 2.”
Press 1 — Consent to SMS Messaging
By pressing 1, the caller affirmatively consents to receive customer-care SMS messages from J T Hunt Enterprises LLC at the mobile telephone number used to place the call.
After the caller presses 1, the customer receives the following enrollment confirmation message:
“J T Hunt Enterprises LLC Customer Care: You are enrolled to receive customer-care SMS messages. Message frequency varies based on your interaction with us. Msg & data rates may apply. Reply HELP for help or STOP to opt out.”
Only callers who affirmatively consent are eligible to receive automated customer-care SMS messages, including missed-call follow-up messages.
Press 2 — Decline SMS Messaging
By pressing 2, the caller declines enrollment in SMS messaging.
The caller may continue the telephone call normally without consenting to SMS messaging. Declining SMS consent does not prevent the caller from contacting J T Hunt Enterprises LLC, requesting information, purchasing products or services, or otherwise doing business with J T Hunt Enterprises LLC.
Types of Messages
SMS messages sent under this program are limited to customer-care communications related to the customer's interaction with J T Hunt Enterprises LLC.
Messages may include:
acknowledgment of a customer inquiry;
follow-up after a missed or unanswered business call;
responses to customer questions;
updates regarding a customer service request; and
continuation of an existing customer-care conversation.
This SMS program is not used for unsolicited promotional blasts, purchased lead lists, or unrelated marketing messages.
For example, if an opted-in caller's call is not answered, the caller may receive:
“J T Hunt Enterprises LLC: Sorry we missed your call. How can we help? Reply with the reason for your call and we’ll get back to you. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.”
Message Frequency and Charges
Message frequency varies based on your interactions with J T Hunt Enterprises LLC.
Message and data rates may apply depending on your wireless carrier and mobile service plan.
How to Opt Out
You may opt out of automated SMS communications at any time by replying:
STOP
After you reply STOP, you will no longer receive automated SMS messages from this program unless you later provide consent to enroll again.
Other standard opt-out requests may also be recognized by the messaging platform.
Help and Customer Support
For assistance, reply:
HELP
You may also contact J T Hunt Enterprises LLC at:
Privacy and Mobile Information
J T Hunt Enterprises LLC does not sell or share your SMS opt-in data, mobile telephone number, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Information may be provided to service providers solely as necessary to operate our communications systems and provide the customer-care services requested by you.
For more information about how we collect, use, and protect personal information, please review our Privacy Policy:
https://jthuntenterprises.com/privacy-policy
Twilio specifically requires publicly accessible privacy policies to include a mobile-number non-sharing statement, and its current campaign guidance requires verifiable opt-in evidence.
Terms and Conditions
Our SMS messaging program is also governed by the J T Hunt Enterprises LLC Terms and Conditions:
https://jthuntenterprises.com/terms-and-conditions
Business Information
J T Hunt Enterprises LLC
2055 East Brooks Rd #1043
Memphis, TN 38116
info@jthuntenterprises.com